Return & Refund Policy
Our policy last for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Ichiban Kuji
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed within 1 working days and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If your preorder items is not being fulfilled due to, but not limited to manufacturing issues, stock cut and quality issues. We will send you an email to notify you that the preorder is cancelled.
Your refund will be processed within 1 working days and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are factory defect. Factory defect didn't apply to trading card game section due to the pull from trading card game is random with random of the card condition. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 40 Jalan SS5, Taman Seri Sentosa 43950 Sungai Pelek Selangor
It is our policy that packaging is for the protection of the toys or figurines inside. Therefore, for all of our products, we do not replace packaging.
To return your product, you should mail your product to:
ISA HOBBY SDN BHD
C-03-02 PUSAT PERDAGANGAN BANDAR BUKIT JALIL
PERSIARAN JALIL 7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.